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ITIL Overview
The IT Infrastructure Library (ITIL) is the most widely accepted methodology in IT service management (ITSM) today and has quickly become
the global standard approach. The idea behind the development of ITIL is recognition that organizations are becoming increasingly more
dependent on IT and its services to satisfy their corporate aims and meet their business needs. Smart enterprises are making their operations
more efficient and cost-effective and comprehending that ITSM is more than a platform for reliable IT—it also informs strategy. As the value of
services is rising, so is the need for ITIL training and certification.
Executives are learning that employing high quality ITSM can be the key to success. When ITSM is well implemented, the IT division transforms
from a simple technology arm or service provider, to become an organization’s strategic business partner and a tool for business planning.
ITIL has structured a set of service management best practices into an integrated suite of management modules that focuses on aligning IT
with business objectives and improves IT service quality by efficiently managing and controlling incidents, assets, problems, configuration,
inventory change, knowledge management and reporting.
ITIL can help your company’s IT Management reach process maturity by facilitating its ability to analyze and measure your company’s capacity
to serve customers. These invaluable assessment methods answer many critical and long-range business planning questions. Only after a
business understands its customers’ needs can it aptly determine investment in the technology that is required to enable the service. ITIL
gets you there.
What Does the Foundation Level Certification Provide?
The ITIL V3 Foundation course provides a general overview of the IT Service Management Lifecycle, its supporting processes, functions and roles
and the key concepts of an integrated IT Service Management framework. Foundation certification enables the ITIL candidate to enroll in the
intermediate courses and advance to the ITIL® Expert level.
Successful completion of the Foundation level is not intended to enable the certificate holder to apply ITIL concepts without further intermediate
training. Intermediate coursework is comprised of the following certification series: Service Strategy, Service Design, Service Transition, Service
Operations, Continual Service Improvement, culminating in the advanced course, Managing Across Lifecycle certification to achieve ITIL® Expert status.
Who should attend?
ITIL training benefits the broad spectrum of IT management, including IT Engineers, IT help desk managers, problem managers, configuration
managers, account managers, service level managers, IT service managers, IT directors, CIOs and ITSM consultants, systems and network
analysts. ITIL can be implemented in both the private and public sectors. In fact, it is being deployed within all the branches of the US Armed
Services due to the efficiencies it derives.
Steps To ITIL Certification
No pre-qualifications are necessary to become certified in ITIL V3 Foundation. However, this course is a required first step to continue to intermediate
and advanced ITIL training.
What will the candidates learn in V3 Foundation?
- Service Management as a practice.
- The Service Lifecycle and business value for each lifecycle phase.
- Generic Concepts and Definitions of Service Management.
- Key Principles and Models of Service Management.
- Service Management Processes and how they contribute to Service Lifecycle.
- Responsibilities of Key Service Management Roles.
- Objectives and Overlap of Primary Functions.
- Technology and Architecture.
- ITIL Qualification Scheme.
- Mock Exam.
Course Duration
The ITIL V3 Foundation Certificate course is normally a 3-day course. ANTS/ZAI innovative training methods coupled with eLearning option
covers enough ground to abridge the course to 2-days.
Learning ITIL V3 Foundation Concepts
ANTS/ZAI employs a combination of instructor-led class room and e-learning systems to facilitate learning. Student will receive unique interactive,
game-oriented instruction during the two-day training. ANTS/ZAI teaching techniques are designed to have a deep-rooted effect on the student’s
memory obviating the need to memorize concepts and principles that are quickly forgotten after the exam. (See the course outline appended to this proposal).
ITIL V3 Foundation Exam Preparation
At the end of the first day, students will receive a special exam preparation tool for home self-study to prepare for the exam. The third day the instructor and
students will cover final ground and collectively review to ensure that each student is adequately prepared for the exam.
ITIL V3 Foundation Exam
At the end of the third day students will be administered a one-hour proctored ITIL V3 Foundation exam.
Why Choose ANTS/ZAI Solutions as an ITIL Training Provider?
ANTS/ZAI provides an affordable, value-added and effective education solution for individuals, corporate and government employees who want to enhance
and advance their careers in ITSM. Students receive top-notch quality training that can be custom-tailored to meet any learning style and specific needs.
Prior to engaging ANTS/ZAI training services, candidates are given a unique opportunity to speak directly to their trainer, as well as to prior students.
With our state-of-the-art capabilities ANTS/ZAI delivers a hands-on practical and interactive educational experience comprised of problem solving, critical
thinking, and other real-world preparations to give students a competitive edge and valuable job skills training.
ANTS/ZAI only uses fully qualified and accredited instructors with in-depth practical experience implementing IT solutions. All instructors are senior consultants
with dynamic real world experience in ITSM who can impart students with practical approaches on how to implement projects and services.
- ANTS/ZAI is Globally Accredited as a Training Associate
ANTS/ZAI is an Accredited Training Associate (ATA) by Loyalist Certification Services (LCS) to provide ITIL V3 education as well as ISO/IEC 20000
consulting and certified training.
- Certified And Experienced Instructors
We only offer highly qualified ITIL trainers who have many years of experience in IT Service Management. Above all they are seasoned ITSM professionals
who are accredited ITIL trainers and ITIL V3 experts. They bring vast practical experience and offer real-life situations and solutions, not just academic “what-if”
scenarios.
We encourage our customers to call their prospective trainer to ask specific questions about ITIL V3 training. To maintain a high standard of learning, we only
use fully accredited ITIL V3 trainers, and course materials that have been approved by the official ITIL certification authority.
- The Most Supportive Learning Environment
ANTS/ZAI offers an integrated teaching approach which provides a blended instruction format—in class and further online study—a powerful combination that
reinforces learning. Most training providers offer either classroom or e-learning, whereas ANTS/ZAI offers both.
We believe it is in the interest of our students to provide the best of both systems to buttress learning. Prospective students have the ability to learn important
concepts prior to the actual classroom instruction, and students have after-class access to online study to review concepts covered in class and to further
prepare for the exam in the evening after class.
Our instructors are available after class to provide one-on-one tutoring if a student feels unprepared or needs further coaching. ANTS/ZAI takes extra steps
to ensure that the candidate is completely prepared.
- Customers May Talk To Former Students
A customer can verify our claims of quality training directly from some of our prior students. We will happily provide you with contact information of former customers.
- Iron-Clad Exam Pass Guarantee
We guarantee you will pass the ITIL V3 Foundation certification exam the first time. If a candidate completes the 3-day ITIL V3 Foundation course without passing the exam,
ANTS/ZAI will provide one-on-one coaching absolutely free and will also pay for your second exam.
ITIL® is a Registered Trade Mark of the Office of Government
Commerce in the UK and other countries.
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ITIL Courses
V3 Foundation Course
This course offers comprehensive infor-mation fully aligned with the latest APMG syllabus. Learn the V3 basics. Successful completion allows
entrance to the next level of the V3 schema.
V3 Intermediate Courses
All courses are currently available
- Service Strategy
- Service Design
- Service Transition
- Service Operation
- Continual Service Improvement
- Service Offerings & Agreements
- Planning, Protection & Optimization
- Release, Control & Validation
- Operational Support & Analysis
- Managing Across the Lifecycle
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